Refund policy

We want you to love your Surf Shack gear. If something isn't right, here's how returns work.

Return window. You have 14 days from the day your order is delivered to request a return. Items must be unworn, unwashed and unused, with original tags and packaging.

How to start a return. Email us at [info@surfshackgolf.com] with your order number and the item(s) you'd like to return. We'll reply with return instructions. Items sent back without a return approval may not be accepted.

Return shipping. The customer pays return shipping, unless the item arrived damaged, defective or wasn't what you ordered. In that case we'll cover it. Original shipping charges are not refunded.

Refunds. Once we receive and inspect your return, we'll refund the original payment method within [5–7] business days. Your bank may take a few extra days to post it.

Giveaway purchases. Purchases that earned entries in the Surf Shack Giveaway can be returned within 14 days of delivery, as long as the return is requested before the giveaway ends on December 5. If a return is approved, any entries earned by that purchase are removed. After the giveaway ends, purchases that earned entries are not eligible for a refund. Purchases that did not earn giveaway entries follow the normal 14-day policy.

Final sale (no returns or exchanges):
- Used clubs and used bags
- Sale and clearance items
- Custom and personalized items

Preorders. You can cancel a preorder for a full refund any time before it ships. Email us with your order number. Once a preorder ships, the normal 14-day return policy applies.

Damaged or wrong items. If your order arrives damaged or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll make it right with a replacement or a full refund.

Exchanges. The fastest way to get a different size or color is to return the item for a refund and place a new order.